IRCTC's AskDisha 2.0: AI Chatbot Streamlines Train Ticket Booking, Refunds, and Information Access

To streamline train ticket bookings and enhance access to railway services, Indian Railways, through the Indian Railways Catering and Tourism Corporation (IRCTC), offers an innovative AI chatbot called AskDisha 2.0. This tool empowers users to effortlessly book tickets, track refunds, and access crucial information.

Here's a comprehensive look at this helpful AI chatbot:

What is AskDisha 2.0?

AskDisha 2.0, also known as Digital Interaction TO Seek Help Anytime, is an advanced AI and machine learning-driven chatbot developed using CoRover.AI. It is fluent in Hindi, English, and Hinglish, and seamlessly integrates with both the IRCTC mobile app and website.

This handy chatbot simplifies access to key services provided by the train ticket booking platform. With simple commands, users can effortlessly book tickets, check PNR status, cancel tickets, and more.

AskDisha 2.0 also features voice command support, allowing users to interact with the service hands-free.

Key Services Supported by AskDisha 2.0

AskDisha 2.0 supports a variety of services:

• Book Ticket
• Check PNR Status
• Cancel Ticket
• Get Refund Status
• Change Boarding Station
• Check Booking History
• View E-Ticket
• Download ERS
• Print & Share E-Ticket

How to Access AskDisha 2.0

AskDisha 2.0 is readily available on both the IRCTC website and mobile app.

On the IRCTC Website:

• Visit the official IRCTC website.
• Locate the AskDisha 2.0 logo in the bottom right corner of the homepage.
• Enter your query in the text box or use the microphone icon for voice commands.

On the IRCTC Mobile App:

• Download the IRCTC Rail Connect app on your smartphone.
• Find the AskDisha 2.0 icon and start typing or speaking your query.